Hybrid Systems Training Specialist II

at TRIMEDX

• Job title: Systems Training Specialist II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Providing training on TRIMEDX business systems and processes at corporate and field locations. Collaboration with IT and internal stakeholders with potential for 60% travel.

Responsibilities

• Facilitate instructor-led classroom and web-based learning on proprietary business systems and processes for associates as assigned, including new customer implementations.
• Ensure on-site support of new customer field system training Implementation training is accurate, engaging, and successful.
• Work with management to gather feedback on training effectiveness, including to: post training surveys, assessments and on the job performance checklists.
• Assist with the management of the monthly new associate CORE training, including scheduling, training delivery, and materials creation and maintenance.
• Oversee software training environments including; updates, readiness for training, and submit and manage defect tickets.
• Build relationships with other internal departments that are dependent on training results and outcomes and report out on successes, action items and other information as needed.
• Serve as a positive representative for training initiatives and acting as a catalyst to help teams understand the why and how of system changes.
• Lead or participate in key initiative projects as defined by the leader of Business Operations Training.
• Develop and maintain training curriculum and materials using Instructional Design methodologies.
• Work with subject matter experts to gather content for training development.
• Participate in needs assessments for training content development.
• Write quality test items (question stems and distractors).
• Develop and maintain job aids, presentations, and instructor and user guides.
• Support the development of training for company-wide training projects as needed.
• All other duties as assigned.

Requirements

• Minimum 5 years of experience delivering software/application training required; healthcare, database, or technical systems or services industry preferred.
• Experience with Instructional Design and development methodology is required (ADDIE, backwards design model, ABCD learning objectives or other similar methodologies).
• Ability to work with autonomy is required, prioritizing work and balancing multiple and/or large-scale projects without supervision.
• Experience using Camtasia, GoAnimate, Articulate360, or other educational multimedia production software preferred.
• Experience writing instructor led webinars (scripts, user guides, interactive exercises) preferred.
• Experience writing test items and distractors preferred.
• Familiarity with the Kirkpatrick Model of training evaluation a plus.
• Some experience with SAFe Agile software development methodology a plus.
• Strong Microsoft Office skills required with ability to quickly learn new computer software.
• Strong written, verbal, and presentational communication skills required.
• Proven ability to master the full training cycle.
• Able to establish and manage relationships with stakeholders, associates, Subject Matter Experts, Leadership, and various departments.
• Excellent problem solving and analytical thinking skills.
• Experience with web-based conferencing such as Teams, Adobe Connect, or GoToMeeting required.

Benefits

• Drug-Free Workplace
• Wellness programs
• Professional development opportunities