Training Manager responsible for establishing and delivering the Training Plan for the Proteus Programme. Leading training activities and ensuring operational capability post - transition.
About the role
- Providing training on TRIMEDX business systems and processes at corporate and field locations. Collaboration with IT and internal stakeholders with potential for 60% travel.
Responsibilities
- Facilitate instructor-led classroom and web-based learning on proprietary business systems and processes for associates as assigned, including new customer implementations.
- Ensure on-site support of new customer field system training Implementation training is accurate, engaging, and successful.
- Work with management to gather feedback on training effectiveness, including to: post training surveys, assessments and on the job performance checklists.
- Assist with the management of the monthly new associate CORE training, including scheduling, training delivery, and materials creation and maintenance.
- Oversee software training environments including; updates, readiness for training, and submit and manage defect tickets.
- Build relationships with other internal departments that are dependent on training results and outcomes and report out on successes, action items and other information as needed.
- Serve as a positive representative for training initiatives and acting as a catalyst to help teams understand the why and how of system changes.
- Lead or participate in key initiative projects as defined by the leader of Business Operations Training.
- Develop and maintain training curriculum and materials using Instructional Design methodologies.
- Work with subject matter experts to gather content for training development.
- Participate in needs assessments for training content development.
- Write quality test items (question stems and distractors).
- Develop and maintain job aids, presentations, and instructor and user guides.
- Support the development of training for company-wide training projects as needed.
- All other duties as assigned.
Requirements
- Minimum 5 years of experience delivering software/application training required; healthcare, database, or technical systems or services industry preferred.
- Experience with Instructional Design and development methodology is required (ADDIE, backwards design model, ABCD learning objectives or other similar methodologies).
- Ability to work with autonomy is required, prioritizing work and balancing multiple and/or large-scale projects without supervision.
- Experience using Camtasia, GoAnimate, Articulate360, or other educational multimedia production software preferred.
- Experience writing instructor led webinars (scripts, user guides, interactive exercises) preferred.
- Experience writing test items and distractors preferred.
- Familiarity with the Kirkpatrick Model of training evaluation a plus.
- Some experience with SAFe Agile software development methodology a plus.
- Strong Microsoft Office skills required with ability to quickly learn new computer software.
- Strong written, verbal, and presentational communication skills required.
- Proven ability to master the full training cycle.
- Able to establish and manage relationships with stakeholders, associates, Subject Matter Experts, Leadership, and various departments.
- Excellent problem solving and analytical thinking skills.
- Experience with web-based conferencing such as Teams, Adobe Connect, or GoToMeeting required.
Benefits
- Drug-Free Workplace
- Wellness programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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