Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
About the role
- Strategic Customer Success Manager in Transportation & Logistics, forging partnerships and driving customer retention with Trimble's innovative solutions
Responsibilities
- Forge Strategic Partnerships: Establish proactive, strategic relationships with customers
- Drive Value Realization: Create and execute comprehensive Customer Success plans
- Mitigate Risk & Ensure Retention: Monitor customer health and churn risk
- Influence & Advocate: Utilize executive presence to advocate internally for customer needs
Requirements
- 7+ years of progressive experience in customer success, account management, or client services
- Direct experience within the Transportation industry
- Proven ability to work effectively with Executive and C-Level teams
- Excellent written and verbal communication skills
- Experience with Google Suite and Salesforce
- Bonus Points For: Experience utilizing a Customer Success platform (e.g., Gainsight, Totango), demonstrated understanding of transportation best practices, project management and/or ITIL experience
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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