IT Manager II responsible for managing IT services and system performance metrics at Arrow. Overseeing staff, budgets, and fulfilling business requirements
About the role
- IT Support Senior Analyst providing technical support for various TransUnion customers across multiple channels. Involves troubleshooting, customer onboarding, and extensive product knowledge development.
Responsibilities
- Provide technical support to TransUnion customers across a wide range of needs
- Focus on account management, digital certificate support, and basic application troubleshooting
- Handle customer onboarding, application error resolution, and credit file or data investigations
- Support customer facing Global Technology projects
- Progressively handle more complex technical items as experience grows
- Develop extensive knowledge in TransUnion products and services, and train newer team members
- Lead customer and product onboarding initiatives
Requirements
- 3+ years of technical customer support experience
- Bachelor’s degree in computer science, Information Technology, or related field
- Intermediate level knowledge of product/service capabilities, system interdependencies/data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
- Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables)
- Experience with triaging connectivity and digital certificates
- Experience with reading & evaluating credit data
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
Job title
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Location requirements
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