Senior Account Executive handling media relations and client servicing at a B2B Tech PR agency. Overseeing communications strategy with responsibility in multiple locations including Boston and San Jose.
TG
Hybrid Customer Service Representative, Banking
Posted 3 months ago
About the role
- Operations Customer Expert supporting clients with inquiries about services via phone, email, and chat. Join a modern team focused on customer satisfaction and support at TP.
Responsibilities
- Independently and service-oriented handling of customer inquiries by phone, email, and letter
- Use of customer-specific IT systems
- Advising and supporting customers on all investment and wealth products
- Preparing quotations and processing changes to master data
- Account reconciliations and dispatching documents
- Ensuring customer satisfaction and maintaining customer relationships
Requirements
- Strong communication skills and very good German language skills
- Strong computer skills
- Flexibility and willingness to work shifts
- Goal-oriented working with a strong sense of quality and responsibility
- High customer and service orientation as well as a strong willingness to learn
- Rational and analytical thinking skills
- Enjoy working in a team and interacting with customers
- Commercial or service-oriented training desirable but not required
Benefits
- Option to work from home after the onboarding period
- A modern, open-plan working environment with an informal, first-name culture
- Free company pension plan
- 28 days of annual leave plus special leave
- Flexible working hours and shift models
- Opportunities for development within the company
- Regular team events and company celebrations
- Employee discounts and sports/fitness/course offers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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