Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- IT Help Desk Engineer II providing Tier 2 technical support for HQ users at Tosca Services. Troubleshooting technology issues and supporting executive and VIP users in hybrid environment.
Responsibilities
- Provide Tier 2 technical support for HQ users, including executive and VIP leadership.
- Troubleshoot hardware, software, and end-user technology issues in Windows and macOS environments
- Support Microsoft 365, Azure Entra ID (Azure AD), and Microsoft Intune / Endpoint Manager
- Assist with mobile device management, MFA, and endpoint security
- Support laptops, peripherals, printers, scanners, conference room AV, and mobile devices
- Document incidents and resolutions accurately in the service desk ticketing system
- Partner with the Infrastructure and Network teams to resolve escalated issues
- Identify recurring issues and suggest process or technology improvements
Requirements
- 4–6 years of IT Service Desk or End-User Support experience (Tier 2 preferred)
- Experience providing professional, white-glove support to executives or VIP users
- Strong working knowledge of Microsoft Intune, Microsoft 365, and Windows/macOS
- Excellent communication skills and a customer-focused mindset
- Ability to work effectively in a hybrid, fast-paced environment
- Associate’s degree preferred; equivalent experience accepted
Benefits
- Hybrid role based in Atlanta, GA
- Onsite Tuesday–Thursday; remote Monday and Friday
- Company-paid parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Enterprise Architect shaping IT infrastructure strategy at ECCO Gulf Majorel Qatar. Responsible for designing and implementing enterprise solutions to drive operational efficiency.
Counterfeit Specialist at eBay ensuring accurate counterfeit identification and supporting anticounterfeiting efforts. Conducting analyses and collaborating cross - functionally to drive counterfeit risk mitigation.
IT Support Specialist providing technical support for on - site POS and IT systems during events at Aramark Sports & Entertainment. Collaborating with IT Lead and ensuring high - quality IT services are delivered.
Lead IT Engineer driving design and implementation of high - performance computing solutions at Honeywell. Collaborate across teams to enhance computing efficiency and operational capabilities.
Enrollment Solutions Help Desk Specialist responsible for addressing inquiries regarding benefits enrollment system. Collaborating with clients in K - 12 market within a high - volume call center environment.
Permit Technician handling permit counter work and application processing for local municipality. Providing customer support and ensuring completeness of permit applications while coordinating with staff.
IT Sachbearbeiter responsible for ticket management and customer support in German IT services. Working in a dynamic environment focused on technology and innovation.
Technical Support Specialist role supporting French - speaking customers at DATAGROUP. Involves technical troubleshooting and ticket management for client inquiries.
IT Help Desk Agent apprentice assisting with IT support services in a healthcare technology environment. Engaging in formal training and mentoring as part of the intensive apprenticeship program.