Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
About the role
- Customer Care Advocate providing exceptional support to customers at Tonal across multiple channels. Engaging in troubleshooting and ensuring customer satisfaction while representing the brand.
Responsibilities
- Develop deep expertise in Tonal.
- Help Customers on a daily basis and represent the Tonal brand over a variety of channels such as phone, email, face to face, and social media
- Deliver high-quality work, take issues on as your own, and commit to ongoing learning and development
- Capture feedback from frontline interactions and recommend resolutions
- Make contributions towards content, including but not limited to knowledge base content, CRM template responses, troubleshooting guides, and messaging proposals
- Test new product updates and provide user feedback
- Provide feedback on functions and effectiveness of the Advocate teams
- Cover flexible hours. This position includes some on-call work, including nights and weekends
Requirements
- A Customer Advocate!
- Comfortable with full-stack support.
- An excellent communicator with especially strong writing skills.
- A skilled typer. Minimum 60 WPM
- Working under pressure comes as second nature;
- Detail-oriented
- Punctual
- Previous work on call center teams, in-house support teams, or a retail/Customer-facing environment
- Experience supporting products that deliver hardware, firmware, and software experiences
Benefits
- health insurance
- retirement savings benefits
- life insurance
- disability benefits
- flexible paid time off
- parental leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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