Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
About the role
- Employer Support Specialist enhancing customer experience in Superannuation industry by managing employer enquiries and providing comprehensive education.
Responsibilities
- Ensure customers are the focus of every transaction and interaction
- Provide exceptional service by responding accurately to calls and written queries about products and processes
- Take ownership of all customer requests and issues
- Build and strengthen partnerships with employers, trustees, and colleagues
- Engage effectively with key internal stakeholders to enhance the overall service experience
- Proactively identify issues, contribute to solutions, and share knowledge within the team
Requirements
- Experience in the Superannuation industry
- Demonstrated knowledge of SuperStream
- Proven experience cultivating key working relationships and establishing rapport with stakeholders at all levels in a professional and timely manner.
- Strong verbal and written communication skills,
- Technical mindset and strong analytical skills
- Familiarity with superannuation products and relevant legislation is advantageous.
- Understanding of upcoming legislative changes to the Superannuation environment directly affecting employers.
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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