Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
About the role
- Customer Service Agent responsible for customer inquiries in beverage logistics. Managing incoming requests and documentation while providing excellent customer service.
Responsibilities
- Independent handling of customer inquiries across various communication channels
- Coordination and forwarding of inquiries and orders to the relevant specialist departments
- Careful documentation of all processes and follow-up queries in the system
- Receiving and professionally handling complaints and claims
- Responsibility for returns management, including coordination with internal departments
- Conducting telephone inquiries to clarify outstanding issues
Requirements
- Completed commercial training, ideally in wholesale and foreign trade, or an equivalent qualification
- Relevant industry experience is an advantage
- Strong communication skills and a high level of service orientation
- Structured, independent, and team-oriented working style
- Fluent German language skills
- Confident use of MS Office, particularly Excel and Word
- Experience with SAP and a good understanding of warehouse and product structures
Benefits
- Attractive, development-oriented compensation
- Permanent employment contract
- 30 days of vacation
- A future-proof, modern, and long-term workplace
- An inspiring work environment where your ideas and commitment are valued
- Numerous training and development opportunities
- Not only free water and coffee, but a varied selection of soft drinks at the workplace
- Additional perks such as employer savings plan contributions (vermögenswirksame Leistungen), Corporate Benefits, and discounts on hotel stays
- Company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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