Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
About the role
- Customer Service Representative providing bilingual support for Creditor Insurance in the Call Centre at Canada Life. Handling calls to obtain medical information and ensure application processing.
Responsibilities
- Communicate with applicants in English
- Handle inbound and outbound calls to obtain medical information from applicants
- Responsible for processing applications
- Process requests for additional information from underwriters
- Respond to calls in a timely and professional manner
- Maintain performance standards such productivity, quality, and schedule adherence
Requirements
- Bilingualism (fluent in French and English) required
- Customer service focused
- Ability to handle a fast-paced environment
- Knowledge of Medical terminology (course completed or in progress)
- Excellent listening and communication skills
- Professional and able to maintain confidentiality
- Positive and collaborative attitude
- Strong keyboarding skills with high level of accuracy
- Able to work between 8am - 8pm EST (three shifts on rotation)
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.
Benefits
- The cost of submitting Security Clearance checks will be covered by Canada Life.
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