Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
About the role
- Customer Care Executive managing order to cash processes for Puig's Italian customers. Ensuring quality communication and problem-solving in a bilingual context.
Responsibilities
- Centralize the relationship with Italian customers in the order-to-cash process
- Review and provide information on the status of their orders
- Manage EDI/SAP/email orders
- Inform the customer of stock shortages affecting orders
- Issue credit/debit notes in the system and log customer complaints
Requirements
- Experience: minimum 2 years in a similar role
- Education: University degree
- Languages: Native or professional French. Dutch or Flemish, fluent English and Spanish
- Skills: Strong communication skills
- Analytical skills
- Active listening and problem-solving ability
- Good interpersonal skills
- Ability to handle pressure and workload
- Specific knowledge required: OTC processes, SAP, Excel and PowerPoint
Benefits
- An entrepreneurial, creative and welcoming work environment
- A competitive compensation and benefits package
- Hybrid working policy
- On-site gym and restaurant
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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