Mobile Associate supporting retail sales at T-Mobile while engaging customers and managing technology needs. Building relationships for excellent customer satisfaction in a fast-paced environment.
Responsibilities
support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment
building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey
developing skills in customer interaction, digital tool usage, and service plan recommendations
success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources
enhancing customer experience and supporting organizational goals by fostering strong customer relationships and loyalty
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
Effective at balancing customer needs and performance goals (Required)
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