Network Operations Transport Professional at TIM Brasil diagnosing and treating failures in transport protocols. Interacting with multiple teams and supporting various network layers.
About the role
- Network Operations Transport Professional maintaining and operating mobile and fixed network systems. Providing level 2 and 3 support and training teams at TIM.
Responsibilities
- Responsible for performing maintenance and specialized operations on primary mobile and fixed network systems, providing Level 2 and Level 3 support for corrective activities in TIM's Transport network.
- Support the technical training and upskilling process for monitoring and Level 1 remediation teams, and participate in the automation of monitoring and troubleshooting.
- Diagnose and resolve simple and complex faults in transport protection, routing and resilience protocols.
- Interact with 3rd-level Support, Engineering, OSS and Vendors as required.
- Perform interventions at the following layers: BBIP: Access, Aggregation and Core; Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switches: Aggregation, Access and Distribution; UBB: MSAN, access/distribution Service Routers and BRAS; WiFi: AP up to WLC; Multi‑service Metro Full IP MPLS Network: Access, Aggregation, Distribution and Core.
- Perform interventions on equipment such as PDH, PTN, SDH, NG‑SDH, WDM, ROADM, Metro Ethernet and related systems.
- Participate in projects, processes, tools and validation (acceptance testing) of new solutions.
- Prepare incident reports, analyses and inputs for Solutions Management.
- Train Level 1 and Level 2 teams to standardize and elevate knowledge across the area.
Requirements
- Availability to work shifts; 5x2 schedule with weekend on‑call/standby.
- Knowledge of software and hardware, Linux and Windows; knowledge of network design and architecture.
- Knowledge of fiber optics, reference levels and test instruments.
- Experience with Continuous Improvement.
- Experience with transmission technologies such as PDH, PTN, SDH, NG‑SDH, WDM, ROADM, Metro Ethernet and related technologies.
- Experience with data protocols and technologies such as TCP/IP, VoIP, BGP, OSPF, MPLS, EAPS, xSTP, Metro Ethernet, UBB and related protocols.
- Preferable knowledge of the OSS tools used by the company.
- Preferable knowledge of mobile networks (2G, 3G, 4G) and VAS.
- Preferable certifications in the field.
- University degree (completed).
Benefits
- Flexible Benefits Program
- Medical and Dental Insurance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Vouchers
- Financial Well‑being Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Partnerships and agreements with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" - Support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible working models and schedules
- Happy Day - day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation voucher
- And more!
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