Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- NOC Engineer responsible for managing network and infrastructure services at Kocho. Monitoring and troubleshooting server performance for optimal client satisfaction.
Responsibilities
- Monitor the health and performance of server and network devices using RMM based tools.
- Analyze events and incidents that occur on the network/servers/systems and determine their root causes and impacts.
- Perform 1st and 2nd line troubleshooting and incident response on the network systems/Servers and escalate complex issues to higher-level support teams or vendors.
- Monitor and troubleshoot issues related to Windows/Linux/Unix systems and services using diagnostic, monitoring, and analysis tools.
- Carry out maintenance activities such as backups, updates, patches, and security audits on Windows/Linux/Unix systems.
- Prepare and maintain technical documentation and reports on Windows/Linux/Unix system performance and status.
- Collaborate with other system engineers and stakeholders to provide technical support and guidance on Network/windows matters.
- Track and document all issues and resolutions in detail using a ticketing system.
- Report incidents and problems to management and provide recommendations for improvement.
- Research and evaluate new network technologies and solutions.
- Maintain technical documentation and network diagrams.
Requirements
- Microsoft Azure/365 or related Certifications
- Professional certification (e.g. CCNA, CCNP) or equivalent experience
- At least 2 years of experience in network administration or operation
- In-depth knowledge of network protocols (e.g. TCP/IP, BGP, OSPF) and standards (e.g. IEEE 802.11)
- Proficient in network operating systems (e.g. JUNOS, Cisco IOS)
- Advanced skills and experience in Windows Server Management and troubleshooting (e.g. Active Directory, Group Policy, PowerShell, Windows Updates deployment)
- At least 1 year of experience in Linux/Unix server management
- Good knowledge of Unix operating system management (e.g. Linux, Solaris, AIX) and commands (e.g. ls,grep, chmod)
- Experience with Palo Alto/Juniper and Meraki networking and firewall equipment
- Familiarity with Azure networking, vWAN, Express Route and SD WAN technology
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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