Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- Senior Manager - Network Operations at Highnote overseeing day to day operations with partner networks and banks. Leading projects and collaborating with internal teams for process improvement efforts.
Responsibilities
- Responsible for day to day network operations with Highnote’s partner networks and banks
- Initiate and manage project implementations with the card networks, including BIN set up, migrations updates etc.
- Analyze network and bank reports and performance to identify errors and opportunities to improve the reporting to meet internal Highnote downstream process requirements
- Establish strong relationships with the counterparts at the card networks and sponsor banks
- Ensure accurate and timely communication regarding network projects and issues with internal teams
- Partner with internal teams including Business Operations, Business Intelligence and Analytics, Data, Implementation and Finance teams proactively on network operations related activities
- Seek process improvements, develop and drive requirements for automation and analysis with the use of AI and data automation tools
Requirements
- 10-15 years of experience working with the card networks
- Prior experience working at a Card Network, Bank, Gateway and/or Processor
- Detailed understanding of card networks and managing operational relationships with them
- Deep understanding of forms, terminology and codes used by the networks
- Card Issuing and Acquiring experience
- Self starter who is motivated and has an outrageous attention to detail
- Team management skills are a definite plus
Benefits
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Equity in Highnote
- Stipend to build out your home office; internet and phone reimbursement
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