Network Operations Lead overseeing the 24x7 operations of CBP's Network Operations Center. Ensuring network availability, performance, and reliability across geographically dispersed sites.
About the role
- Network Operations Engineer responsible for managing Global IP/MPLS Backbone Infrastructure. Join a global team to optimize network performance and availability across continents.
Responsibilities
- The operation of the C8’s highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches
- The management of all IP Transit and Internet Peering routing
- The network connectivity and routing of customer traffic into C8’s DDoS Platform
- The operations of C8’s corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls
- The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell and HP switches
- The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2Circuits to 3rd Party Cloud Providers
- Managing planned and routine maintenance activities
- Making recommendations and providing technical guidance to solve business problems and improve network availability for customers.
- Providing the escalation point for Level1 NOC teams in the resolution of customer service incidents and outages
- Participating in various technology projects on both internal platforms and external customer platforms
- Providing guidance and work leadership to less-experienced operational & support staff
- Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet
- Creating and maintaining documentation and wiki’s
- Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services
- Working with our software teams in defining tools to improve automation and enable infrastructure, configuration and administration scaling at volume.
- Provide day-to-day support of the C8 Global Backbone between Asia 23:00 to 07:30 UTC, Europe 07:00 to 15:30 UTC, Americas 15:00 to 23:30 UTC. 5day work week (Monday to Sunday).
- Participate in an on-call schedule providing Network Level2 support out of hours cover
Requirements
- 3-5 years’ experience of working in a network support position, either operational or deployment and experience with Juniper network infrastructure
- Extensive knowledge of IP Networking protocols BGP, OSPF, MPLS, VRRP, etc and hands-on experience managing large international networks
- Experience of working on a large network with multiple internet peering points using BGP with multiple autonomous systems
- Experience and practical knowledge of network automation practices using Ansible playbook and Python programming is a bonus.
- Familiarity with Networking Monitoring and Management Tools (Cacti, MRTG, Prometheus, etc).
- Comfortable working with ambiguous or vaguely defined challenges in finding technical solutions
- Excellent organizational and communication skills
- Strong technical and problem-solving skills with the ability to work under pressure
- Industry recognized certifications such as CCNA/P, JNCIA/P, JNCIE, and DEV-NET are desired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Network Operations Engineer providing level 3 support for customers at Megaport, a leading Network as a Service company. Focused on scalability, automation, and maintaining robust network operations.
Network Operations Lead at Severn Trent Water driving delivery of environmental metrics with significant budget responsibilities. Leading team performance while ensuring health and safety standards.
Network Operations Center Technician supporting the Air National Guard operations in Des Moines, IA. Joining an IT team for Distributed Mission Operations events and cybersecurity aspects.
NOC Technician at Nokia managing all network alarms for customer networks. Responsible for alarm validation, ticket creation, and technical escalation.
NOC engineer responsible for server support, incident response, and system maintenance in a hybrid environment. Joining a talented international team to ensure optimal system performance.
Network Control Global Operations Leader at Hitachi Energy ensuring engineering excellence across regions. Leading operations and optimizing engineering standards for global project delivery.
Network Operations Engineer responsible for implementing and managing secure network policies at Liebherr CMCtec India. Overseeing network access control, VPN, and wireless networks in Pune.
Network Operations Engineer providing first - line support for network performance at Profile Software, a leading FinTech software provider in Greece.
SolarWinds Engineer managing monitoring solutions for IT infrastructure in a climate technologies company. Ensuring reliability, performance, and availability through proactive maintenance and support efforts.