Tier 2 NOC Engineer at Comcast resolving customers' technical concerns for media and technology solutions. Responsible for configuration, troubleshooting, and customer communications in a dynamic environment.
About the role
- Network Operations Engineer responsible for managing Global IP/MPLS Backbone Infrastructure. Join a global team to optimize network performance and availability across continents.
Responsibilities
- The operation of the C8’s highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches
- The management of all IP Transit and Internet Peering routing
- The network connectivity and routing of customer traffic into C8’s DDoS Platform
- The operations of C8’s corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls
- The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell and HP switches
- The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2Circuits to 3rd Party Cloud Providers
- Managing planned and routine maintenance activities
- Making recommendations and providing technical guidance to solve business problems and improve network availability for customers.
- Providing the escalation point for Level1 NOC teams in the resolution of customer service incidents and outages
- Participating in various technology projects on both internal platforms and external customer platforms
- Providing guidance and work leadership to less-experienced operational & support staff
- Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet
- Creating and maintaining documentation and wiki’s
- Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services
- Working with our software teams in defining tools to improve automation and enable infrastructure, configuration and administration scaling at volume.
- Provide day-to-day support of the C8 Global Backbone between Asia 23:00 to 07:30 UTC, Europe 07:00 to 15:30 UTC, Americas 15:00 to 23:30 UTC. 5day work week (Monday to Sunday).
- Participate in an on-call schedule providing Network Level2 support out of hours cover
Requirements
- 3-5 years’ experience of working in a network support position, either operational or deployment and experience with Juniper network infrastructure
- Extensive knowledge of IP Networking protocols BGP, OSPF, MPLS, VRRP, etc and hands-on experience managing large international networks
- Experience of working on a large network with multiple internet peering points using BGP with multiple autonomous systems
- Experience and practical knowledge of network automation practices using Ansible playbook and Python programming is a bonus.
- Familiarity with Networking Monitoring and Management Tools (Cacti, MRTG, Prometheus, etc).
- Comfortable working with ambiguous or vaguely defined challenges in finding technical solutions
- Excellent organizational and communication skills
- Strong technical and problem-solving skills with the ability to work under pressure
- Industry recognized certifications such as CCNA/P, JNCIA/P, JNCIE, and DEV-NET are desired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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