Tier 2 NOC Engineer at Comcast resolving customers' technical concerns for media and technology solutions. Responsible for configuration, troubleshooting, and customer communications in a dynamic environment.
About the role
- NOC Technician responsible for monitoring and ensuring network reliability for Poa! internet, a fast-growing ISP in Kenya. Involves troubleshooting, documentation, and clear communication with stakeholders.
Responsibilities
- Responsible for proactive monitoring, troubleshooting, restoration or escalation of network outages within SLA
- Responsible for clear communication across company channels regarding outages, downtimes and expected resolutions
- Monitor all services and network infrastructure on a 24/7 basis, ensuring all network events are captured and addressed proactively to mitigate incidents
- Escalate any network degradation and failure to service providers/ vendors within the defined timelines and keep all relevant stakeholders updated until resolution
- Escalate unresolved complex issues to the NOC senior engineers
- Communicate scheduled maintenance at least 48 hours in advance and give hourly updates until services are restored
- Ensure service and monitoring system data is accurate and up to date
- Maintain timely documentation of incidents, problems, changes, RCAs, and RFOs from vendors and field teams
Requirements
- Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline
- At least one Microtik and / Or Ubiquiti Certification
- Strong knowledge of routing and switching protocols, IT systems, and the OSI model
- At least 2 years’ experience in a 24/7 NOC environment within the telecom industry
- Skilled in remote technical support, troubleshooting (hardware/software), and escalation management
- Proficient with remote access tools, SOPs, ticketing platforms, and stakeholder communications
- Proven initiative and drive, with the ability to meet demanding deliverables under minimal supervision
Benefits
- Medical cover
- Airtime allowance
- Home internet allowance
- Annual training allowance
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Network Operations Transport Professional at TIM Brasil diagnosing and treating failures in transport protocols. Interacting with multiple teams and supporting various network layers.
Network Operations Transport Professional maintaining and operating mobile and fixed network systems. Providing level 2 and 3 support and training teams at TIM.
Core Network Operations Professional at TIM managing telecom operations and maintenance. Responsible for automation, troubleshooting, and product support within a hybrid work model.
Core Network Operations Professional responsible for maintenance and operation of Packet Core network elements. Involves specialized network services and collaboration with engineering projects.
NOC Technician monitoring energy management systems in a 24/7 environment for global operations. Providing tier - one support and ensuring operational efficiency through incident management.
Senior Manager - Network Operations at Highnote overseeing day to day operations with partner networks and banks. Leading projects and collaborating with internal teams for process improvement efforts.
NOC Engineer responsible for managing network and infrastructure services at Kocho. Monitoring and troubleshooting server performance for optimal client satisfaction.
Senior Network Engineer driving the evolution of automated, secure network infrastructure for d - Matrix. Responsible for enhancing reliability, security, and operations across global environments.
Network Operations Engineer responsible for managing Global IP/MPLS Backbone Infrastructure. Join a global team to optimize network performance and availability across continents.