Manager in Customer Success collaborating on strategies for clients at an innovative digital marketing startup based in Hamburg, Germany.
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Hybrid Associate Client Success Manager
Posted yesterday
About the role
- Client Success Manager coordinating the delivery of services for Managed Services clients at AHEAD. Supporting Senior Client Success Managers while managing smaller accounts independently.
Responsibilities
- The Associate Client Success Manager is responsible for coordinating the delivery of services for AHEAD Managed Services clients.
- Supports Senior Client Success Managers on large, complex accounts while independently managing a portfolio of smaller accounts.
- Acts as a primary point of escalation and coordination between AHEAD Managed Services, client director, and the customer.
Requirements
- Minimum Required: 6+ years of relevant IT Service Account Management experience
- Preferred:
- • ITIL Foundation Certification
- • PMI Project Management Professional (PMP) certification
- • ServiceNow experience
- • Undergraduate degree and 6 years relevant experience
Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
- Inclusive and people-first culture, with a strong focus on collaboration and ownership
Job title
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Degree requirement
Tech skills
Location requirements
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