Hybrid Sales, Customer Success Internship

at Höme

• Job title: Sales, Customer Success Internship
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• 3-month Sales & Customer Success internship supporting partner onboarding and relationship management. Includes on-site event support and work with tools like Intercom and Zendesk.

Responsibilities

• You act as the interface between Höme and our partners: from initial contact and proposal processes to implementation and management of ongoing collaborations.
• You will learn how sales and customer relationship management work in a creative environment.
• Your tasks include maintaining existing partnerships, identifying new ones, and helping shape how we can better support festival organizers and other events.
• Customer Success Management: You are the first point of contact for our partners and support them in getting the most out of our tools for their events.
• Database maintenance: You ensure our information is up-to-date, clean, and well-organized.
• Research: You will find new, exciting events that could be a good fit for us.
• Support & tools: You will work with tools such as Intercom, Zendesk, and of course email.
• On-site support: When needed, you will be on-site at events to support our team at the entrance.
• Reporting & analysis: You help analyze feedback and data so we can continue to improve.

Requirements

• You are currently in vocational training or pursuing a degree in business administration, communications, media, or a related field.
• You enjoy communication, organization, and working independently.
• You can express yourself well—both verbally and in writing—and always find the right tone.
• You have a structured way of working and a strong sense for people.
• Ideally, you have some first experience in sales or customer support.
• It's important to us that you are fluent in German, both spoken and written.

Benefits

• Prospect of being hired afterward as a working student (Werkstudent).
• An inspiring, creative work environment with flat hierarchies.
• A team that values flexibility, personal responsibility, and sustainability.
• Choose between a Deutschlandticket or an Urban Sports Club membership.
• Flexible working hours and offices in Berlin and Hannover.
• A company committed to a diverse, inclusive, and sustainable event landscape.
• Opportunity to experience festivals and events up close!