Leading CRM platform management at ooba to enhance customer engagement, sales, and operational efficiency. Focusing on process design, data integrity, and user adoption.
About the role
- Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high-performing team and managing customer onboarding and ongoing support.
Responsibilities
- Lead and mentor junior customer success specialists in account management and client-facing roles
- Establish a strong working relationship with key customer contacts across enterprise-level accounts
- Oversee the setup and configuration of the new customer’s AMP platform
- Serve as the key point of contact for the customer and liaison to the rest of the team
- Continuously evaluate and improve customer-facing documentation and support processes
Requirements
- Bachelor's degree
- 5+ years of experience in a similar role
- Comfortable analyzing data in Excel and presenting concepts in PowerPoint
- Passion for problem-solving
- Exceptional logic skills and attention to detail
- Comfortable presenting insights internally and externally
- Ability to stay focused and organized while managing multiple projects and toolsets
- Experience leading people and processes related to account management and/or business analysis
Benefits
- Highly competitive salaries
- Potential equity interest in a rapidly growing company
- Generous PTO policy and holiday schedule
- 401(k) plan with company matching
- Excellent medical, dental, and vision insurance
- Free gym, snacks, and beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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