Drive client success and account growth through strategic management of enterprise clients at Social Nature. Collaborate across teams to enhance market impact and support sustainable product choices.
About the role
- Customer Success Manager, Senior Manager responsible for strategic partnerships and customer success across complex Signature accounts. Supporting digital transformation initiatives and ensuring client satisfaction through expert engagement.
Responsibilities
- Drive quantifiable business impact across complex, multi-org Signature customers
- Act as a primary strategic partner to improve customer adoption, technical health, and expertise
- Craft clear engagement charter with specified goals and metrics to ensure alignment
- Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results
- Act as the leader in identifying problems and managing risks
- Guide customers through governance frameworks and best practices for Trust Layer
- Mentor team members to help accelerate their personal development.
Requirements
- 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level
- Ability to handle objections, navigate complicated discussions, and drive alignment
- Strong understanding of how Slack solves business problems
- Working knowledge of advanced capabilities: Enterprise Grid, Slack Connect, Automation, Security & Compliance, Slack AI, Slack + Salesforce integration capabilities
- Multiple Slack certifications (Admin + Consultant and/or Developer)
- Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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