Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high - performing team and managing customer onboarding and ongoing support.
About the role
- Customer Success Manager enhancing user experience for international clients. Collaborating with global teams to ensure smooth onboarding and efficient project delivery in Stockholm.
Responsibilities
- Drive and coordinate a large client project across multiple EMEA markets
- Build and maintain project plans, timelines, and status updates
- Make sure milestones are hit and things move forward
- Collect local user needs and translate them into clear product requirements
- Lead UAT, testing, and feedback loops
- Be the bridge between users and product teams for bug prioritization and enhancements
- Guide users through onboarding and tool adoption
- Run regular trainings and updates
- Keep training materials and documentation fresh and relevant
- Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and excellent customer experience.
- Be a main point of contact for the regional client
- Run regular status meetings with clients and internal teams
- Ensure expectations are clear and aligned on all sides
Requirements
- 4–5 years of experience in project management (ideally in B2B SaaS or tech)
- Bachelor’s degree in a relevant field, such as business, marketing, communications, or project management, or similar.
- Experience working with large, cross‑functional projects
- Confidence working with international teams
- Strong communication skills in English (French is a plus)
- A structured, proactive, and solution‑oriented way of working
Benefits
- Competitive salary and benefits
- A chance to work with a high-profile global client
- An international, collaborative work environment
- A role where you can really make an impact
- A fast-growing company with a strong focus on innovation and quality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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