Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high - performing team and managing customer onboarding and ongoing support.
About the role
- Analyst for Customer Success Operations at Solutionreach handling customer lifecycle management and analytics. Partnering with GTM leadership to drive reporting and insights for customer acquisition and retention.
Responsibilities
- Owning end-to-end customer lifecycle reporting
- Building and enhancing Power BI dashboards
- Performing deep-dive analyses to uncover root causes behind churn
- Partnering with cross-functional executives to design lifecycle KPIs
- Driving alignment across cross-functional teams
Requirements
- 3+ years of experience in business analytics, business operations, revenue operations, or a related data driven function
- Advanced level Power BI experience
- Proficiency with SQL and working knowledge of scripting languages (Python, R, etc.)
- Strong familiarity with Salesforce
- BA/BS degree in business, analytics, data science, finance, IT, engineering, or a related field
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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