Associate Manager supporting Habit’s loyalty program and coordinating digital initiatives. Collaborating with cross - functional teams to enhance guest engagement and marketing strategies.
About the role
- Assistant Team Leader managing a team and ensuring operational excellence at The Paper Store. Focused on providing world class service while achieving sales goals and maintaining store presentation standards.
Responsibilities
- delivering world class service
- achieving sales goals
- maintaining visual excellence
- maintaining operational compliance in a fun and fast paced retail environment
- providing customers with a unique shopping experience
- utilizing the G.U.E.S.T. service approach
- building and inspiring high-performing teams who deliver results
- managing payroll
- training staff in all areas of the store
- executing and maintaining visual presentation standards
- holding the team accountable for upholding The Paper Store mission statement, standards, and policies
- greeting and welcoming every customer warmly and with enthusiasm
- understanding customer needs by asking open-ended questions
- explaining product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- suggesting additional items to build onto sales by utilizing effective selling techniques
- thanking the customer sincerely and inviting them to return and shop with us again
- building customer loyalty by being friendly, attentive and respectful of customers
- inspiring and motivating the team daily by delivering positive feedback and utilizing TPS recognition programs
- contributing to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
- resolving conflicts, problem solve and facilitate complex conversations with honesty and respect
- effectively managing supply, and payroll budgets on a weekly/monthly basis
Requirements
- Previous experience in specialty retail management is preferred
- Ability to adapt to and lead change
- Ability to create a team environment through positive leadership
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
- Demonstrate an ability to multi task, while being attentive to customers
- Proficient in using Microsoft Office and POS Systems
- Ability to work autonomously while paying strong attention to detail
- Ability to be mobile on the sales floor and/or stock room for extended periods of time.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
- Professional presentation in attire, demeanor, appearance and compliance to company dress code.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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