Associate Manager supporting Habit’s loyalty program and coordinating digital initiatives. Collaborating with cross - functional teams to enhance guest engagement and marketing strategies.
About the role
- Partnership Development Manager focusing on operational excellence and strategic partnerships in customer support for HP. Role bridges governance with innovation to enhance customer experiences globally.
Responsibilities
- Act as the single point of contact for strategic partners, building trust-based relationships.
- Conduct regular business reviews to assess account health, performance, identify gaps, and implement corrective actions.
- First escalation point for partner on any business relationship topic and support market Operations on performance escalations and crisis management.
- Collaborate with partners to align operational goals with organizational objectives.
- Drive monthly and quarterly strategic partner reviews.
- Drive adoption of new technologies and workforce models (e.g., crowdsourcing, remote enablement) to optimize cost and customer experience.
- Lead the overall vision with partners, ensuring efficiency improvements, standardisation, spend optimization, and contributing to revenue generation.
- Drive partner mindset shift, to add value through HP strategy, globalization and services.
- Support the implementation of pilots and proof-of-concept initiatives for digital tools, automation, and sustainability programs.
- Promote continuous improvement through data-driven insights and best practice sharing.
- Lead partners in creating both short-term and long-term programs that are in alignment with the organization’s strategic objectives and goals.
- Own end-to-end contract governance, including compliance monitoring, SLA adherence, and change management.
- Lead negotiations for renewals, amendments, and pricing adjustments.
Requirements
- +10 years’ experience in contact center operations, account management, or partner governance, or experience of same position in similar businesses
- Strong knowledge of contractual frameworks, SLA management, and compliance processes.
- Excellent stakeholder management and communication skills across multicultural environments.
- Proven leadership and influencing skills to manage stakeholders at different levels.
- Familiarity with CRM systems, reporting tools, and performance analytics.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assistant Store Manager supporting operations at Goodwill Store in Calcutta, OH. Leading a team and driving sales to ensure an exceptional customer experience.
Central Career - & Alumni Service Manager at Macromedia supporting students with career orientation. Organizing events and maintaining employer relationships.
Station Manager overseeing daily airport station operations in airline company. Leading the team to focus on safety, security, and extraordinary customer service.
Property Manager overseeing daily operations at Blue Water Hospitality resorts. Ensuring guest satisfaction and team management in a fast - paced environment.
Guest Services Manager ensuring guest satisfaction and managing the guest services team. Collaborating with F&B and Retail teams to provide excellent customer service at Blue Water Hospitality.
Release and Transition Manager at Inchcape Shipping Services overseeing coordination of production releases and service transitions. Managing service change processes and ensuring service quality across core products.
Field Care Manager responsible for assessments and care coordination for members with substance use disorders. Collaborating with healthcare providers to enhance health outcomes in Virginia’s Medicaid population.
Senior Commercial Manager leading commercial oversight within the Northampton Schools PFI contract at Amey. Delivering compliance, performance and governance across multiple PFI schools while collaborating with stakeholders.
Senior Construction Manager overseeing a dynamic team in planning and operations for Staffordshire County Council. Ensuring project deliverables, compliance, and safety standards across constructions.