Global Leave of Absence Leader managing LEA processes and accommodations for Equinix. Driving compliance and operational excellence across global LOA administration teams and vendor management.
About the role
- Guest Services Manager ensuring guest satisfaction and managing the guest services team. Collaborating with F&B and Retail teams to provide excellent customer service at Blue Water Hospitality.
Responsibilities
- Ensure that all guests receive prompt and attentive service with keen attention to detail.
- Motivate their team to ensure guest satisfaction through participation and encouragement.
- Work closely with Food & Beverage (F&B), Retail, and Beach team.
- Support local sales and marketing programs and initiatives.
- Work closely with the General Manager and Revenue Manager to ensure inventory is optimized for bookings.
- Run reports regularly to analyze site revenue and provide solutions and direction on areas of concern.
- Acts as manager on duty in the absence of the General Manager, which requires overall operational management and support.
- Provides directions to efficiently offer guest services such as check-in, check-out, re-booking, and other guest service needs.
- Respond to all guest’s requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
- Follow up to ensure guest satisfaction.
- Attend daily and monthly department and planning meetings.
- Maintain a professional working relationship and promote open lines of communication with managers, staff, and other departments.
- Acts as liaison for group sales site planning and assignment with sales and reservations teams.
- Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.
- Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming.
- Leads daily, weekly, and monthly site assignment needs.
- Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
- Performs other duties as assigned.
- Provides regular and reliable attendance.
Requirements
- Outstanding management, organization, communication, and leadership skills.
- Experience in providing exceptional Guest Service to the highest standards.
- Ability to successfully coordinate staff in a high volume, time-sensitive environment.
- Highly organized and detail-oriented.
- Thorough knowledge of department processes.
- Computer and system savvy
Benefits
- Full-time roles are eligible for Health benefits
- 401K
- property discounts
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