Global Leave of Absence Leader managing LEA processes and accommodations for Equinix. Driving compliance and operational excellence across global LOA administration teams and vendor management.
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Hybrid Associate Manager, Loyalty & Digital Programs
Posted 2 hours ago
About the role
- Associate Manager supporting Habit’s loyalty program and coordinating digital initiatives. Collaborating with cross-functional teams to enhance guest engagement and marketing strategies.
Responsibilities
- Support Habit’s loyalty strategy development, including program structure, value proposition, and customer experience.
- Conduct research on customer behavior, competitive programs, and industry trends to inform program design.
- Define KPIs, success metrics, and a multi‑phase roadmap that aligns with Habit’s broader business goals.
- Support continuous improvements to enhance customer satisfaction and retention.
- Lead cross functional digital initiatives that enable loyalty, guest engagement, and broader marketing strategies.
- Translate marketing and lifecycle goals into clear project plans, timelines, requirements, and measurable outcomes.
- Coordinate with Marketing, Technology, Operations, Finance, and agency partners to ensure alignment, remove blockers, and deliver projects on time.
- Manage project workflows and communication, tracking progress, risks, and milestones while driving continuous improvement in processes and tools.
Requirements
- 6–8 years of experience in customer loyalty, CRM, lifecycle marketing, and/or digital transformation roles**
- Experience supporting or managing loyalty programs and lifecycle-driven initiatives strongly preferred**
- 5+ years of experience managing digital programs or projects end-to-end, leveraging cloud-based project management tools (e.g., Monday.com, Asana)**
- Strong understanding of marketing technology ecosystems, including CRM, CDP, marketing orchestration/automation, loyalty platforms, digital ordering, and analytics**
- Highly organized, proactive self-starter with the ability to manage ambiguity, shifting priorities, and complex cross-functional work**
- Comfortable partnering with technical teams while representing marketing, loyalty, and guest experience needs**
- Strong analytical, communication, and organizational skills with a bias toward execution and follow-through**
- Experience in quick service or fast casual restaurants and/or consumer brand eCommerce environments preferred**
Benefits
- Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and employee lounge
- Onsite dry cleaning, laundry services, carwash
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
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