Lead Consultant driving CX Advisory engagements for top clients at Five9. Focus on AI, automation, and transformation strategies for customer experience.
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Onsite Go-to-market Engagement and Revenue Assurance Lead
Posted yesterday
About the role
- Go-to-market Engagement and Revenue Assurance Lead overseeing critical projects for the Magnum Ice Cream Company in Asia. Ensuring smooth commercial migration and enhancing customer experience through cross-functional collaboration.
Responsibilities
- Support development and maintenance of the business continuity plan to mitigate risks that may impact the go-live timeline.
- Coordinate activities across CD, IT, Finance, and Logistics to ensure readiness and alignment of all internal dependencies.
- Monitor and drive Asia GTM milestones, ensuring all actions, risks, and dependencies are tracked and communicated clearly to project leadership.
- Work closely with the markets to consolidate status updates, escalate issues early, and ensure alignment across markets and functions.
- Identify inefficiencies or delays in customer onboarding and recommend improvements to enhance speed, accuracy, and customer experience.
- Provide timely, clear communication to customers and internal teams regarding migration progress, next steps, and required actions.
- Build and maintain collaborative relationships with key customer contacts as a reliable operational partner throughout the transition.
- Demonstrate adaptability and a problem-solving mindset when facing shifting priorities, tight deadlines, and unforeseen technical or commercial challenges.
- Manage the collection and tracking of customer agreements (e.g., vendor numbers, contracts) to secure transactional readiness.
- Support analysis of commercial and operational impacts resulting from changes in the migration scope, summarizing implications for senior management.
- Create and maintain accurate documentation of migration processes and assist in preparing and delivering training materials for impacted teams.
Requirements
- 7–10 years of commercial and/or operational experience within CD or related functions
- Solid commercial acumen, including understanding of the financial impacts of customer setup and agreements
- Strong project coordination and milestone tracking capabilities, ideally across regional or multi-market environments
- Excellent communication, relationship-building, and documentation skills.
Benefits
- Flexible, results-driven work hours
- Frequent, significant international travel
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