Account Manager managing an assigned book of business in commercial insurance at Insurance Office of America. Ensuring retention and supporting new business while providing exceptional customer service and policy management.
About the role
- Account Management Specialist dedicated to supporting Teya's merchants in Croatia. Building long-term relationships and driving business growth through active engagement and support.
Responsibilities
- Champion Merchant Success: Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs.
- Drive Growth & Education: Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive.
- Prevent & Manage Churn: Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions.
- Solve & Coordinate: Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience.
- Be the Market Voice: Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.
Requirements
- Experience: Background in Account Management, Sales or Customer Success.
- Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products.
- Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly.
- Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first.
- Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment.
- Bilingual: Fluent in Croatian and confident in English.
Benefits
- Permanent contract with 6-month probation period
- Work in a friendly, comfortable, and relaxed environment
- Enjoy flexible working hours that align with team needs
- Receive up to 26 days of vacation
- 3 fully paid days for unexpected health issues
- Monthly food allowance, plus additional benefits
- Referral bonuses for recommending new team members to join the company
- High-quality hardware is provided for work, ensuring a smooth working experience
- Structured onboarding program for all new employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager/CSR managing new and renewal insurance accounts in a hybrid US role with flexible work options. Responsible for maintaining relationships with coworkers and carriers.
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