Account Manager fostering strong client relationships and resolving issues at GXO. Responsible for handling domestic and international customer interactions and continuously improving quality systems.
About the role
- Publishers Account Manager responsible for client relationships and revenue growth at Cafeyn. Overseeing onboarding, deployments, and optimizing account management processes within hybrid work arrangement.
Responsibilities
- Join the Sales team and report to the miLibris Director
- Identify and capitalize on opportunities for revenue growth within the current client base
- Manage onboarding, deployment, and product evolution phases with clients
- Understand client needs and provide tailored solutions
- Standardize and optimize account management processes for consistency and efficiency
- Identify and pursue new business opportunities
- Collaborate with cross-functional teams to drive growth initiatives and implement innovative strategies
Requirements
- Minimum 4 years of B2B account management experience in media, publishing, SaaS, or digital solutions for publishers
- Strong understanding of publishers’ business challenges: digital distribution, subscriptions, revenue models, and editorial/technical constraints
- Proven experience managing client portfolios, securing contract renewals, and driving revenue growth through upsell opportunities
- Experienced in managing onboarding and product deployments, working closely with product, technical, and support teams
- Excellent customer service orientation, operational rigor, and strong quality focus
- Strong communication skills, able to build long-term, trust-based relationships with diverse stakeholders
- Autonomous, structured, reliable, and results-oriented with full responsibility for assigned client portfolios
- Fluency in French and English is mandatory
Benefits
- Swile card for meal vouchers
- Sidecare health insurance
- Mobility package to reimburse public transport subscription
- Partnership with Wellpass for fitness classes and wellness activities
- Access to the teale mental health platform for psychologist appointments
- Remote work two days per week
- VIP code for Cafeyn for unlimited access to platform content
- Four in-person office meet-ups per year to share company updates and spend time together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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