Key Account Manager handling strategic accounts in CABA/GBA for B2B solutions at tesa. Collaborating to enhance client relationships and drive business growth.
About the role
- Account Manager driving revenue growth for automotive national accounts at MarketStar. Developing relationships and executing strategies to meet performance KPIs while ensuring customer satisfaction.
Responsibilities
- Develop and implement headquarter account growth strategies aligned with company objectives
- Identify emerging market trends, competitor activity, and growth opportunities to inform strategic decisions and share back with client
- Meet and exceed annual and quarterly performance KPIs
- Ensure contract, pricing, credit, accounts receivable, and offer standards are consistently applied across accounts
- Manage pipeline development and opportunity progression for high-value accounts
- Drive strategic negotiations and escalation for complex deals
- Ensure SLA and Standard Operating Procedure expectations are followed and met
- Build and maintain strong headquarter relationships with key automotive national accounts
- Ensure a world class customer experience with prompt issue escalation, communication, and resolution
- Drive engagement and strategic interactions with channel partners
- Represent client at customer meetings and limited industry events to strengthen brand presence
- Foster collaboration across internal teams (Marketing, Operations, Customer Support, Finance, etc.) to support sales and account maintenance execution
- Monitor and optimize use of CRM tools (e.g., Salesforce) for pipeline and account management
- Incorporate supply chain considerations into sales planning and execution
- Ensure compliance with corporate policies and governance standards
Requirements
- Strong experience in B2B sales
- Experience in the finished lubricants/oil & gas industries a plus
- Fluent in French both written and verbal
- Proven track record of building strong relationships with and managing complex accounts at a headquarter level to achieve revenue/margin targets
- Experience in managing contracts, pricing, negotiation, and enforcing terms when necessary
- Knowledge of industrial, automotive, and commercial vehicle industries a plus
- Proficiency in CRM platforms like Salesforce, sales analytics tools, Microsoft Office
- Excellent organizational skills and ability to manage complex, multi-step process to completion
- Strong commercial acumen and excellent communications skills, both verbal and written
- Ability to think critically and translate market insights into actionable strategies
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
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