Senior Account Manager driving growth and upsell for CallRail's AI products. Managing strategic accounts and executing outbound campaigns for revenue expansion.
About the role
- Account Manager Sênior managing strategic relationships between clients and internal teams at technology-focused e-commerce company. Ensuring delivery excellence and continuous growth of client results.
Responsibilities
- Híbrido is a technology company specializing in building custom e-commerce projects focused on improving clients' sales performance and brand recognition.
- The Senior Account Manager is the strategic link between the client and the internal team, ensuring excellence in deliverables, client satisfaction, and the continuous growth of client results.
- Acts as a trusted advisor, aligning digital performance with business objectives with a focus on agile management and strategic relationship-building.
Requirements
- Minimum of 5 years as an Account Manager or in a similar role, preferably in digital agencies or e-commerce.
- Proven experience in strategic account management, backlog prioritization, and leading agile processes.
- Experience using project management tools (ClickUp, Trello, Asana, etc.) and performance analysis.
- Strong knowledge of digital strategies (SEO, CRM, CRO, Paid Media, Branding).
- Solid experience in client relationship management, executive presentations, and business development.
- Knowledge, Skills and Competencies:
- Project Management: mastery of agile methodologies (Scrum, Kanban) and backlog prioritization.
- Data Analysis: interpretation of KPIs and performance metrics (ROI, CAC, LTV, conversion rate).
- Negotiation: strategic communication, expectation management, and conflict resolution.
- E-commerce Management: holistic view of marketing, technology, logistics, and operations.
- Business Acumen: ability to turn data into decisions and growth opportunities.
- Organized, proactive, and a strong sense of urgency.
- Excellent facilitation and negotiation skills with clients and internal teams.
Benefits
- Flexible benefits voucher (Flash)
- FarmaSesi partnership
- Life insurance
- Health plan (Unimed Cooperative)
- Magento, Google and Facebook certifications
- Access to SESC benefits (language courses, gym, meals, dance, classes, recreation, library, sports and tourism)
- Participation in the country’s main digital events, training with leading industry professionals and partners (such as Google, Facebook, Spotify, etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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