Head of Account Management overseeing a team at Axians, a digital transformation leader. Responsible for strategic planning and client relationship management in IT services.
About the role
- Key Account Manager at a London-based fintech company managing client relationships and support for card acquiring in payments. Collaborate across teams to ensure high satisfaction and compliance.
Responsibilities
- Build, manage, and grow long-term relationships with clients.
- Manage and expand relationships with existing clients, ensuring high satisfaction and retention.
- Support pricing discussions, transaction volume forecasting, and contract negotiations.
- Conduct documentation pre-checks and coordinate with compliance teams.
- Oversee onboarding of new clients, ensuring smooth processes and compliance with regulatory requirements.
- Represent the company at industry events, conferences, and trade shows to promote services and attract new clients.
- Collaborate with internal teams (product, operations, compliance, finance) to ensure seamless service delivery and client success.
Requirements
- 2–3+ years of experience in the payments/fintech industry.
- Solid background in card acquiring (mandatory).
- Proven track record in client management, partnerships, or business development.
- Strong understanding of payment processes, merchant needs, and industry regulations.
- Excellent verbal and written communication skills in English.
- Strong negotiation, presentation, and interpersonal skills.
Benefits
- Competitive salary based on your experience and contribution.
- Flexible working conditions (on-site Riga/hybrid)
- Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge Friendly and collaborative team — we value transparency, initiative, and support each other
- Opportunity to grow together with the company and take on new responsibilities as we scale Startup environment where your voice matters and ideas turn into features fast
- Travel opportunities to industry events and expos — travel with the team, meet the industry in person, and be where the action happens
- Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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