Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Lifestyle Manager delivering exceptional concierge services to high-net-worth clients via phone, email, and chat. Ensuring client requests regarding travel, dining, and entertainment are met efficiently.
Responsibilities
- Respond to client requests by phone, email, and chat, meeting appropriate response times for each channel;
- Create service requests, manage follow-ups, and resolve issues;
- Resolve requests in coordination with clients whenever possible;
- Contact external suppliers, mediate and book services on behalf of clients;
- Ensure clients are aware of all terms and conditions of our suppliers before executing any transaction;
- Provide occasional support to leadership activities when required;
- Support client requests from other Ten Global offices;
- Attend meetings and internal training during working hours. Meetings are part of the Lifestyle Manager routine, such as one-to-ones (feedback), performance reviews (quarterly), and other meetings related to Ten's projects and programs;
- Use the Ten Learning training and development platform during working hours to learn or update knowledge;
- Thoroughly explore and fully understand each client's requests and use your concierge expertise to propose options that effectively and appropriately match the client's needs.
Requirements
- Degree in Tourism or related fields
- Basic to intermediate proficiency in English
- Experience in customer service
- Availability to work a 6x1 schedule (six days on, one day off)
- Strong knowledge of the Microsoft Office suite
- Experience in travel agencies, concierge services, hospitality, or tourism is desirable
- Additional language skills are a plus
- Commitment to supporting Ten's environmental, social and governance (ESG) goals and promoting adherence to company policies.
Benefits
- A competitive salary based on experience.
- Quarterly bonus, meal/food vouchers, home office allowance, health and dental plans, and referral bonus (Referral Program).
- Hybrid work model (2 days in-office per week). You can combine working from home and the office for better quality of life!
- Paid sabbaticals: One (1) month of paid sabbatical every 5 years of service, without using annual vacation days.
- Working Holidays: Opportunities to travel and work from anywhere in the world!
- Employee discounts: Access to excellent travel and entertainment discounts, just like our members enjoy!
- Be part of our global, dynamic, and inclusive team, with diversity at its core.
- Genuine career opportunities in a fast-paced, international company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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