Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Retail Manager overseeing store operations at MERS Goodwill in Belleville. Leading a team to achieve operational goals while upholding core values and commitment to service.
Responsibilities
- Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
- Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
- Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
- Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
- Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
- Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
- Helps to identify and recommend employees with proven performance for advancement.
- Safeguards company property and personal information from harm, damage, or theft.
- Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
- Must read, follow, model, and enforce all agency policies, procedures, and values.
- Utilizes efficient staffing methods to ensure the store is staffed appropriately.
- Arranges for replacements of absent employees when necessary.
- Audits, edits, and approves payroll.
- Eliminates wasteful practices through process improvement.
- Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
- Other duties as assigned.
Requirements
- High School Diploma/GED required; Bachelor's Degree preferred.
- Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
- Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
- Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
- Comfortable with workplace technology like registers, scheduling, and inventory management software.
Benefits
- Monthly bonus potential up to $1000.
- Quarterly bonus potential up to $1500.
- Individual and family medical benefits.
- Individual and family dental and vision benefits on the first of the month following the hire date.
- Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
- 403(B) Retirement on date of hire.
- 403(B) Retirement + Employer Match after one year of employment.
- 401(A) Retirement on date of hire.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount.
- Paid holidays.
- Flexible Schedules.
- Career Growth Opportunities
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