Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Genesis Market Manager overseeing sales, marketing, and customer experience for exclusive Genesis dealerships in the United States.
Responsibilities
- The Genesis Market Manager is responsible for the sales, marketing and owner experience performance of a defined group of exclusive Genesis dealerships in the U.S.
- The Market Manager serves as the primary liaison between Genesis Motor America and the assigned group of Genesis dealerships.
- Responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing guidelines and overall dealership performance.
- Analyze dealership financial statements, interpret and counsel dealers regarding sales performance and understand key fixed operations metrics required for profitable dealership operations.
- Work in tandem with Genesis Finance assigned representative to provide high levels of communication and analysis to the dealer principal, general manager and leadership team at each assigned store.
- Assist the Area Manager and GMA headquarters/senior management with any Genesis Brand compliance areas such as Facility development and guidelines, Genesis DSSA adherence, and any additional ad hoc requests from GMA management.
- Regularly contact and consult with certified Genesis Brand dealers to ensure the key Genesis Business Plan goals are implemented and achieved.
- Regular consultation with assigned dealers regarding marketing strategies and monthly advertising plans.
- Assist in the coordination and scheduling of all dealer related Genesis training activities.
- Coordinate all customer related activities directed by GMA (customer conquest and retention events, vehicle service campaigns, other).
- Responsible for the implementation of any and all Genesis strategic initiatives.
Requirements
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Experience working with or for U.S. automobile dealerships is essential.
- Luxury dealership experience (from and OEM or retail perspective) a plus.
- Prior supervisory experience preferred.
- Experience with customer service initiatives also critical.
- Excellent problem solving and analytical skills.
- Excellent written and oral communication skills.
- Must have highly effective verbal and written skills and the ability to make dealer and regional presentations.
- Excellent organizational skills.
- Excellent time management skills.
- QMF Query capability.
- Strong computer skills – Microsoft Office, Word, PowerPoint, Excel, Access, and Outlook.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
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