Hospice RN responsible for patient and family nursing care at JourneyCare Hospice. Managing caseload and coordinating care with interdisciplinary teams in Richton Park, IL.
About the role
- Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
Responsibilities
- Oversee and enhance the day-to-day touchpoints of the client journey
- Shape the strategic technical roadmap for clients within their assigned pod
- Lead and mentor a team focused on client support, relationship management, and strategic planning
- Collaborate cross-functionally to identify areas for improvement and implement client feedback
- Monitor and report on key performance indicators (KPIs) related to client satisfaction and retention
- Handle escalated client issues and ensure prompt resolution
- Implement strategies that enhance client retention, reduce churn, and increase overall satisfaction
Requirements
- Bachelors degree in Business Administration, Marketing, or a related field preferred -OR- equivalent experience.
- 5+ years of experience in client experience, customer success, or a related role.
- Proven success of client experience, customer success, and retention strategies.
- Familiarity with client experience tools and platforms (CRM, customer feedback systems).
- Experience in the IT or technology industry, particularly in a Managed Services Provider (MSP) environment preferred
- Knowledge of customer experience metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
- Experience leading or managing teams, with strong people management skills.
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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