Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Crisis Case Manager providing assessments and support to individuals in crisis. Working on effective intervention plans and collaborating with community resources in St. Louis area.
Responsibilities
- Conduct thorough assessments of clients' crisis situations, including mental health status, safety risks, and immediate needs.
- Develop and implement crisis intervention plans, providing appropriate resources and referrals to support clients in crisis.
- Collaborate with clients, families, and other professionals to create comprehensive crisis management plans tailored to individual needs.
- Provide emotional support to clients, utilizing active listening and empathy to establish rapport and build trust.
- Monitor and evaluate clients' progress throughout the crisis intervention process, adjusting plans and services as necessary.
- Connect and coordinate participants with community resources, such as mental health agencies, housing assistance, healthcare services, and financial support.
- Advocate for clients' rights and access to services, ensuring their needs are met and their voices are heard within the community.
- Maintain detailed and accurate case documentation, including assessments, progress notes to be used to generate a monthly report to the court by the 10th of the month.
- Collaborate with interdisciplinary teams and participate in case conferences, sharing insights and recommendations for participants' well-being.
Requirements
- Bachelor's degree in social work, psychology, counseling, or a related field preferred.
- Previous experience in crisis intervention, case management, or a related field is highly desirable.
- Knowledge of relevant laws, regulations, and ethical standards related to crisis intervention and client advocacy.
- Ability to maintain confidentiality and adhere to professional boundaries.
- Valid driver's license and access to reliable transportation for home visits or community outreach.
- Ability to pass a background check and any additional requirements in accordance with local regulations.
Benefits
- Individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
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