Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Hospice Intake Manager at JourneyCare Hospice ensuring client information coordination with various stakeholders. Responsible for managing admissions and documentation processes in a healthcare environment.
Responsibilities
- Ensure initial coordination of information with clients, family members, physicians, and referral sources
- Inform referral sources, clients, family members, and physicians about response time and follow-up plans
- Document information in the clients' medical records
- Input and update patient information in the EMR
- Complete necessary paperwork for patient files
- Verification of insurance coverage
- Create morning and evening census reports
Requirements
- Associates degree is preferred or equivalent experience in medical terminology and/or healthcare environments
- Minimum of two years experience in hospice, home care, or healthcare environment
- Experience dealing with various healthcare payers like Medicare, Medicaid, and commercial payors preferred
- Customer service focused
- Ability to maintain composure in stressful situations
- Prior use of Electronic Medical Records (EMR) preferred
- Must be a licensed driver with an insured automobile in good working order
Benefits
- Great culture and team atmosphere
- Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
- 401(k) retirement plan with a generous company match
- Generous time off accruals
- Paid holidays
- Mileage reimbursement
- Tuition Reimbursement
- Employee Referral Program
- Merit Increases
- Employee Discount Programs
Job title
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Experience level
Salary
Degree requirement
Location requirements
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