Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- Retail Assistant Manager at MERS Goodwill in Blue Springs managing store operations and supervising staff. Focusing on customer service, training, and adherence to company policies.
Responsibilities
- Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
- Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
- Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
- Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
- Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
- Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
- Helps to identify and recommend employees with proven performance for advancement.
- Safeguards company property and personal information from harm, damage, or theft.
- Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
- Must read, follow, model, and enforce all agency policies, procedures, and values.
- Utilizes efficient staffing methods to ensure the store is staffed appropriately.
- Arranges for replacements of absent employees when necessary.
- Audits, edits, and approves payroll.
- Eliminates wasteful practices through process improvement.
- Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
- Other duties as assigned.
Requirements
- High School Diploma/GED required; some college preferred.
- One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred.
- Valid MO or IL state driver’s license and insurance.
- Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
- Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
- Comfortable with workplace technology like registers, scheduling, and inventory management software.
Benefits
- Monthly Bonus up to $500.00
- Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Hospice RN responsible for patient and family nursing care at JourneyCare Hospice. Managing caseload and coordinating care with interdisciplinary teams in Richton Park, IL.
Hospice Intake Manager at JourneyCare Hospice ensuring client information coordination with various stakeholders. Responsible for managing admissions and documentation processes in a healthcare environment.
Hospice Intake Manager coordinating initial client information and care continuity for JourneyCare Hospice. Ensuring proper documentation and collaboration with healthcare teams in Deerfield, IL.
Responsable Performance & Développement BU Fert Métal au sein d'un groupe de recyclage. Gérer la performance économique et les ventes des matières tout en assurant la continuité managériale.
Genesis Market Manager overseeing sales, marketing, and customer experience for exclusive Genesis dealerships in the United States.
Retail Manager overseeing store operations at MERS Goodwill in Belleville. Leading a team to achieve operational goals while upholding core values and commitment to service.
Channel Manager responsible for building and activating partnerships in cybersecurity. Drive indirect sales growth through strategic partner network and marketing initiatives.
Crisis Case Manager providing assessments and support to individuals in crisis. Working on effective intervention plans and collaborating with community resources in St. Louis area.
Adjoint Responsable Boutique managing the operational activities and customer satisfaction at Aroma - Zone. Leading teams and ensuring the boutique's commercial success while adhering to procedures.