Bilingual Client Training Consultant providing training and support on Fidelity's technology platform. Ensuring clients are educated on using products and services effectively.
About the role
- Iowa Medicaid LTSS Training Specialist responsible for competency-based training for providers. Collaborating with clients and overseeing training initiatives for service compliance.
Responsibilities
- Collaborate with client to identify training needs and create or procure training for direct support professionals, and/or case managers.
- Serve as liaison with internal and external customers to ensure projects, plans, and/or products are completed satisfactorily.
- Serve as a representative of the Company at external client meetings.
- Promote company expertise and solutions to prospective clients.
- Partner with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives.
- Maintain positive relationships with internal and external clients to ensure continued participation.
- Monitors project expenses to ensure alignment with budget.
Requirements
- Four-year degree in a healthcare-related field or equivalent training and/or experience.
- 8 years experience in health care with an emphasis on research and project management.
- Experience with whole person, team-based approach to care.
- Knowledge of LTSS, and LTSS Waiver Programs.
- Understanding of what CBT is and how to make training competency-based in a meaningful way.
- A strong knowledge of federal state and rules and regulations for these programs and Evidenced-Based Practices.
- Three years of experience in project management or a major supervisory role with experience managing a major component of a healthcare operation or quality in an environment similar in scope to the Iowa Medicaid LTSS Program.
- Developing, implementing, and leading provider training.
- Experience working in a LMS (Learning Management System)
- Relevant master’s degree in Project Management, Learning Management, Staff Development, Education, Mental Health, Social Work, or other relevant fields preferred.
Benefits
- Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
- Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
- Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
- Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
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