Hybrid Customer Service Representative, Spanish Speaking – Google Ads Products

Posted last week

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About the role

  • Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
  • Meet defined KPIs while maintaining a high standard of customer service.
  • Ensure all activities are performed in compliance with company policies and procedures.
  • Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

  • Language Skills: C2 level of Spanish and C1 level of English
  • Customer-focused with a friendly and helpful demeanor.
  • Good communicator, both verbally and in writing.
  • Organized and comfortable at multitasking.
  • Detail-oriented.
  • A team player who is eager to contribute to a positive work environment.
  • Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
  • Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
  • Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
  • Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
  • Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
  • Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
  • Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
  • Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

  • Full-time hybrid position in Barcelona from Monday to Friday.
  • Salary 18.978,62€ gross/year
  • Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
  • Relocation package support.
  • Private Health Insurance.
  • Clear career growth opportunities supported by coaches and a motivating team environment.
  • Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
  • Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Job title

Customer Service Representative, Spanish Speaking – Google Ads Products

Job type

Experience level

Mid levelSenior

Salary

€18,978 per year

Degree requirement

High School Diploma

Location requirements

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