Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Support Specialist assisting customers with ACOM’s IBMi and Windows-based products. Joining a dynamic, growth-oriented organization with a worldwide footprint.
Responsibilities
- Are you passionate about solving technical challenges and delivering outstanding customer experiences? We are seeking a **Support Specialist** to assist customers with ACOM’s IBMi and Windows-based products.
- **About ACOM Systems**
- For over 30 years, ACOM Systems has been a trusted leader in Document, Payment, and Forms Management software for the IBMi (System i, AS/400) platform, as well as Payment solutions on Windows. Our mission is to deliver innovative solutions backed by exceptional customer support. We pride ourselves on helping businesses streamline operations and maintain security in payment processing.
- **About Valsoft Corporation**
- ACOM Systems is part of Valsoft Corporation, a global leader in acquiring and growing vertical market software businesses. Valsoft empowers companies to thrive by providing resources and expertise while preserving their unique identity and customer-first approach. Joining ACOM means becoming part of a dynamic, growth-oriented organization with a worldwide footprint.
Requirements
- **Key Responsibilities**
- Provide professional, courteous support to customers via phone and other channels.
- Diagnose and resolve technical issues promptly.
- Document and update all support interactions in CRM.
- Close support cases with customer approval once resolved.
- Gather complete details for escalation to Development when necessary.
- **Technical Skills**
- ***IBMi (System i, AS/400):***
- Job Management: Monitor active jobs (WRKACTJOB) and job queues.
- Spool File Management: Handle output queues (OUTQ) for check images and reports.
- CL & RPG Knowledge: Understand Control Language (CL) for troubleshooting.
- Familiarity with basic IBMi commands for navigation.
- Strong troubleshooting and problem-solving skills.
- Knowledge of ACH processing and Positive Pay concepts.
- ***Windows:***
- Intermediate SQL knowledge (queries, troubleshooting, data validation).
- Working knowledge of Windows OS and Windows Registry.
- Experience installing/uninstalling Windows applications.
- Understanding of client/server application concepts.
- Knowledge of check printing software, ACH processing, Positive Pay, and MICR line structure.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- In Office role with possibility to move to hybrid.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Part - time Customer Support role in Swindon assisting customers face - to - face. Opportunity for career growth within the Lloyds Banking Group.
Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
Customer Service Representative at PestCo managing customer inquiries and database. Providing support for residential and commercial pest control services in Hannibal, MO.
Customer Experience Banker providing exemplary service and support in a branch environment. Identifying and recommending banking products to meet customer financial goals.
Customer Service Representative supporting daily store operations while ensuring customer satisfaction and store presentation at H&S Energy fuel stations.
Certified Peer Support Specialist providing mental health and substance use disorder recovery support. Assisting clients through education, case management, and peer counseling while maintaining confidentiality.
Customer Service Representative handling client inquiries at MSX International in Spain. Fluent in Dutch, Swedish, or German with a focus on customer satisfaction in the automotive industry.
Customer Service Representative engaging clients in the automotive sector in Spain. Responding to inquiries via phone and email while ensuring customer satisfaction in a hybrid work environment.
Director of Advanced Analytics & AI at AstraZeneca, leading the design and implementation of AI capabilities. Focus on scalability and compliance for healthcare applications in Asia.