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About the role
- Support Specialist assisting customers with ACOM’s IBMi and Windows-based products. Joining a dynamic, growth-oriented organization with a worldwide footprint.
Responsibilities
- Are you passionate about solving technical challenges and delivering outstanding customer experiences? We are seeking a **Support Specialist** to assist customers with ACOM’s IBMi and Windows-based products.
- **About ACOM Systems**
- For over 30 years, ACOM Systems has been a trusted leader in Document, Payment, and Forms Management software for the IBMi (System i, AS/400) platform, as well as Payment solutions on Windows. Our mission is to deliver innovative solutions backed by exceptional customer support. We pride ourselves on helping businesses streamline operations and maintain security in payment processing.
- **About Valsoft Corporation**
- ACOM Systems is part of Valsoft Corporation, a global leader in acquiring and growing vertical market software businesses. Valsoft empowers companies to thrive by providing resources and expertise while preserving their unique identity and customer-first approach. Joining ACOM means becoming part of a dynamic, growth-oriented organization with a worldwide footprint.
Requirements
- **Key Responsibilities**
- Provide professional, courteous support to customers via phone and other channels.
- Diagnose and resolve technical issues promptly.
- Document and update all support interactions in CRM.
- Close support cases with customer approval once resolved.
- Gather complete details for escalation to Development when necessary.
- **Technical Skills**
- ***IBMi (System i, AS/400):***
- Job Management: Monitor active jobs (WRKACTJOB) and job queues.
- Spool File Management: Handle output queues (OUTQ) for check images and reports.
- CL & RPG Knowledge: Understand Control Language (CL) for troubleshooting.
- Familiarity with basic IBMi commands for navigation.
- Strong troubleshooting and problem-solving skills.
- Knowledge of ACH processing and Positive Pay concepts.
- ***Windows:***
- Intermediate SQL knowledge (queries, troubleshooting, data validation).
- Working knowledge of Windows OS and Windows Registry.
- Experience installing/uninstalling Windows applications.
- Understanding of client/server application concepts.
- Knowledge of check printing software, ACH processing, Positive Pay, and MICR line structure.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- In Office role with possibility to move to hybrid.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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