Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
About the role
- Customer Support Representative at The Cigna Group ensuring effective delivery of customer service. Handling escalated customer conflicts and maintaining KPI reports for clients.
Responsibilities
- Proactively recognizes cause and effect trends and clarifies customer needs
- Maintains effective relationships with client base to ensure the effective delivery of superior customer service
- Resolves customer issues through process expertise without escalation
- Compiles and maintains KPI reports for internal and external clients
- Independently resolves escalated, complex customer conflicts including but not limited to product, order placement, standing orders, contract administration, credit requests and returns
- Single Point of Contact for program to include KPI’s for internal team and external client
- Serve as SME for assigned special/strategic program(s)
- Inventory Reconciliation; process returns within RGA policy guidelines
- May work with freight carriers for courier and LTL (Less-than-Truck) issues
Requirements
- High School diploma required; some college preferred
- Minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)
- Proficiency in MS Office (Word, Excel & Outlook)
- Knowledge of Turning Point is highly desirable
- Strong attention to detail
- Ability to multi-task
- Excellent written and oral communication skills
- Demonstrates expertise and competence within Customer Support role
- Demonstrates knowledge of broader Curascript customer services organization and impact on customer
- Demonstrates basic knowledge of industry policies and regulations
- Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact
- Possesses a sense of urgency for problem resolution and knows where to go for that resolution
- Must be a current contractor with Cigna, Express Scripts, or Evernorth.
Benefits
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support & Distribution Specialist for LANDR helping music creators with distribution queries. Ensuring client satisfaction and addressing technical issues with users.
Support Specialist providing customer support to photographers at Capture One. Troubleshooting technical issues and assisting users with software features.
Customer Service Executive handling Spanish market inquiries in a dynamic company. Providing best in class service via multiple channels while managing B2B partnerships.
Support Specialist assisting customers with ACOM’s IBMi and Windows - based products. Joining a dynamic, growth - oriented organization with a worldwide footprint.
Customer Service Agent interfacing with clients in the German energy market, handling inquiries and managing contracts for business customer service.
Concierge Specialist engaging new subscribers with personalized support at Sundays for Dogs. Focusing on feeding transitions and delivering a best - in - class customer experience from the first delivery.
Customer Service, Team Lead role responding to customer inquiries and ensuring excellent service. Demonstrating knowledge in systems and sales processes while fostering a positive team culture.
Customer Support Specialist ensuring operational excellence for a fintech, managing complex client issues and maintaining high service standards. Engaging with Compliance and Sales to optimize processes and client trust.
VP of Customer Service Operations at Wolters Kluwer leads service model transformation across Health. Focused on embedding AI, automation, and improving operational efficiency while elevating customer engagement.