Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
About the role
- Customer Support Representative at The Cigna Group ensuring effective delivery of customer service. Handling escalated customer conflicts and maintaining KPI reports for clients.
Responsibilities
- Proactively recognizes cause and effect trends and clarifies customer needs
- Maintains effective relationships with client base to ensure the effective delivery of superior customer service
- Resolves customer issues through process expertise without escalation
- Compiles and maintains KPI reports for internal and external clients
- Independently resolves escalated, complex customer conflicts including but not limited to product, order placement, standing orders, contract administration, credit requests and returns
- Single Point of Contact for program to include KPI’s for internal team and external client
- Serve as SME for assigned special/strategic program(s)
- Inventory Reconciliation; process returns within RGA policy guidelines
- May work with freight carriers for courier and LTL (Less-than-Truck) issues
Requirements
- High School diploma required; some college preferred
- Minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)
- Proficiency in MS Office (Word, Excel & Outlook)
- Knowledge of Turning Point is highly desirable
- Strong attention to detail
- Ability to multi-task
- Excellent written and oral communication skills
- Demonstrates expertise and competence within Customer Support role
- Demonstrates knowledge of broader Curascript customer services organization and impact on customer
- Demonstrates basic knowledge of industry policies and regulations
- Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact
- Possesses a sense of urgency for problem resolution and knows where to go for that resolution
- Must be a current contractor with Cigna, Express Scripts, or Evernorth.
Benefits
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan
Job title
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Experience level
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