Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry-level candidates with no prior experience.
Responsibilities
As part of our team, you will support our customers in migrating to our modern software.
You will receive thorough training and then gradually take on clearly structured tasks.
You will help our customers successfully transition to the new digital environment.
You will be their point of contact during this phase and ensure the migration proceeds smoothly and with confidence.
You will coordinate appointments with our customers and specialized retail partners.
You will independently process incoming migration requests – following clear guidelines.
You will perform the transfer and conversion of customer data into the new software generation – either via remote maintenance, cloud, or internal tools.
Additionally, you will assist with designing and customizing forms (e.g., invoices or quotes).
You will conduct basic introductions to our software smarthandwerk pro.
Requirements
No specific qualification is required – if you are reliable, good at communicating with people, and enjoy learning new tasks, you are a great fit for us.
You enjoy interacting with customers – by phone or email.
You like working in a structured way, appreciate clear processes, and can organize yourself well.
You are confident using a PC and learning new programs – we will provide intensive support.
You have very good German language skills, both spoken and written.
Benefits
Your flexibility: Shape your working day flexibly – in a way that suits you and your team.
Your development: We boost your personal development – we recognize your skills and potential and will develop you further.
Your health: Strengthen body and mind with Hansefit. You get access to a large network of gyms, swimming pools, and classes across Germany so you can find the right balance.
Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in the long term.
Your mobility: Choose your preferred bike with BusinessBike – whether a classic bicycle, sporty mountain bike, or e-bike. Shape your commute or leisure time actively, cost-effectively, and sustainably.
Your perks: Benefit from real discounts in many areas of life with our Corporate Benefits – through exclusive discounts, special offers, and attractive deals.
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