Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
About the role
- Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry-level candidates with no prior experience.
Responsibilities
- As part of our team, you will support our customers in migrating to our modern software.
- You will receive thorough training and then gradually take on clearly structured tasks.
- You will help our customers successfully transition to the new digital environment.
- You will be their point of contact during this phase and ensure the migration proceeds smoothly and with confidence.
- You will coordinate appointments with our customers and specialized retail partners.
- You will independently process incoming migration requests – following clear guidelines.
- You will perform the transfer and conversion of customer data into the new software generation – either via remote maintenance, cloud, or internal tools.
- Additionally, you will assist with designing and customizing forms (e.g., invoices or quotes).
- You will conduct basic introductions to our software smarthandwerk pro.
Requirements
- No specific qualification is required – if you are reliable, good at communicating with people, and enjoy learning new tasks, you are a great fit for us.
- You enjoy interacting with customers – by phone or email.
- You like working in a structured way, appreciate clear processes, and can organize yourself well.
- You are confident using a PC and learning new programs – we will provide intensive support.
- You have very good German language skills, both spoken and written.
Benefits
- Your flexibility: Shape your working day flexibly – in a way that suits you and your team.
- Your development: We boost your personal development – we recognize your skills and potential and will develop you further.
- Your health: Strengthen body and mind with Hansefit. You get access to a large network of gyms, swimming pools, and classes across Germany so you can find the right balance.
- Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in the long term.
- Your mobility: Choose your preferred bike with BusinessBike – whether a classic bicycle, sporty mountain bike, or e-bike. Shape your commute or leisure time actively, cost-effectively, and sustainably.
- Your perks: Benefit from real discounts in many areas of life with our Corporate Benefits – through exclusive discounts, special offers, and attractive deals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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