About the role

Customer Service Professional providing administrative support to sales team, ensuring accurate processing of orders and invoices. Collaborating with various departments to enhance customer service and efficiency.

Responsibilities

Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms, agreements, and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with the finance department
Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
Update the key products' end-user list
Manage requests for technical documentation and quotations for customers
Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics, e.g., customer complaints on loss/delays

Associate's degree in business administration or related field
2+ years of work experience in customer service or an order processing department
Reporting skills
Service and detail-oriented
Solid understanding of product and service portfolio
Solid understanding of early-stage drug development and, more specifically, experience of working with large molecules and biosimilars is desirable

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service