Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
Responsibilities
- Manage the Managed and Support Services (M&S) business for assigned customer contracts
- Ensure customer satisfaction with Motorola Public Safety Customers
- Provide customers a single point of contact for Customer management
- Work with customers to discuss concerns and drive corrective actions to closure
- Manage and maintain services scope as per services contract
- Ensure timely reporting as required by Services Contract
- Manage sub-contractors deliverables and adherence to agreed scope
- Engage in case management process to ensure service delivery
- Assist partners and vendors with payment and billing issues
- Identify and implement areas for improvement
- Ensure all operational documentations remain up to date
- Manage contract change management as needed
- Work with Service Contract and Subscription Operations for contract loading and renewals
- Gather and provide Booking Packages to SCSO for contract loading
- Work closely with the Motorola Program Manager to provide a smooth transition from project implementation to warranty support and service delivery
- Create and/or update existing Customer Support Plans
Requirements
- 2+ years of experience in one of the following: customer service, sales, account management, customer support experience, systems management, project coordination, contract management, military experience or Motorola experience
- Travel Requirements 25-50%
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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