Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
About the role
- Support Specialist providing customer support to photographers at Capture One. Troubleshooting technical issues and assisting users with software features.
Responsibilities
- Deliver high-quality customer and technical support to photographers across our support channels with clarity, accuracy, and empathy.
- Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows.
- Analyze logs, system configurations, and reproduction steps to identify root causes.
- Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams.
- Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows.
- Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements.
- Actively contribute insights from customer interactions to help inform product improvements, user education, and support content.
- Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices.
- Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers.
- Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.
Requirements
- Experience in customer or technical support, ideally within software, SaaS, or creative technology.
- Strong technical troubleshooting skills, with the ability to reproduce issues and communicate findings clearly.
- Solid understanding of macOS and Windows environments, including hardware and performance considerations.
- Ability to explain technical concepts in a clear, structured, and customer-friendly way.
- High level of customer empathy, with a calm and solution-oriented approach under pressure.
- Excellent written and verbal communication skills in English.
- Curiosity and willingness to learn complex products, workflows, and new technologies.
- Knowledge of photography workflows, digital imaging, or creative software is a strong plus.
- Ability to collaborate in multiple languages (including Japanese) is a plus.
Benefits
- Top notch hardware equipment, and the possibility to borrow photography gears.
- Occasional business travel for team collaboration, events, or community-related activities.
- Network with industry professionals, join our mentor program, spend time with our photo experts or listen in to our Friday Focus.
- A vibrant and social work culture, full of events to attend and bond with the team.
- Plenty of flexibility to keep your work and life in balance - paid vacation, private health insurance, pension contributions, mental health and physical wellbeing support.
- Commuting options (bike leasing and public transportation discounts).
- Snacks, coffee, drinks and fruits at the office to help you get going!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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