Product Support Specialist for Orica's GeoExplorer software and geotechnical monitoring equipment. Providing technical support and assisting with complex geotechnical projects.
About the role
- Customer Service Agent interfacing with clients in the German energy market, handling inquiries and managing contracts for business customer service.
Responsibilities
- Primary point of contact for our customers – you handle inquiries in day-to-day operations.
- Customer retention instead of cancellations – you identify opportunities to win back customers considering termination.
- Quotation management in the energy market – you calculate and prepare tailored offers for electricity and gas.
- Contract management & master data maintenance – you support our existing customers throughout the entire contract lifecycle.
- Renewal and development of existing customers – you accompany and support our customers beyond the contract term.
Requirements
- Completed commercial training, e.g., as an office clerk or similar.
- Initial experience in sales or customer service – experience in the energy sector is a plus.
- Strong service and customer-orientation, reliability, and an empathetic manner.
- Confident use of MS Office and openness to learning new programs and tools.
- Team player, communicative, organized, independent, and self-reliant.
Benefits
- Remote work: Flexible working is a matter of course for us.
- Modern headquarters in Ingolstadt: Look forward to an inspiring workplace with state-of-the-art equipment.
- Individual professional development: Together we design a tailored training and development plan.
- First-class work equipment: You will receive everything you need for efficient working from day one.
- Security & protection: Company pension scheme, occupational disability and accident insurance.
- Events & company culture: Regular special events and inspiring interactions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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