Product Owner at Q2 ensuring customer needs are met through prioritized tech solutions. Collaborating with teams to deliver innovative financial technologies while optimizing user experience.
About the role
- Senior Director of Product leading product management at Tekmetric. Driving strategy and execution in a dynamic, high-growth environment.
Responsibilities
- Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
- Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
- Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.
- Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
- Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
- Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.
- Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
- Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
- Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.
- Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
- Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
- Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
- Translate insights into clear product bets, hypotheses, and strategic investments.
- Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
- Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
- Ensure entire organization has clear visibility into product priorities and progress.
- Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
- Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.
Requirements
- 7-10+ years of product management experience, including 5+ years leading product teams
- Proven success scaling product organizations and shipping products customers love.
- Strong experience in SaaS/platform products; experience with multi-persona workflows, marketplace dynamics, or operational software is a plus.
- Demonstrated ability to deliver outcomes in a high-growth environment.
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
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