Hybrid Agile Product Owner – Claims Intelligence

at The Hartford

• Job title: Agile Product Owner – Claims Intelligence
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Agile Product Owner leading Agile teams within Claims Decision Augmentation at The Hartford. Maximizing business value through agile execution and customer-centric prioritization.

Responsibilities

• Lead product execution for two Enterprise Data Services (EDS) Agile teams on the Claims Decision Augmentation ART, ensuring strong alignment to product vision and Claims business priorities.
• Develop a deep understanding of customer and business needs and ensure those needs are reflected in backlog prioritization and delivery sequencing.
• Aid the Agile Product Manager in feature road mapping and breaking down epics into features and capabilities.
• Define, refine, and communicate product vision, roadmap, and feature definitions with clarity and consistency for agile teams and stakeholders.
• Guide teams in establishing sprint goals and ensuring backlog items are clear, testable, and aligned to desired business outcomes.
• Manage and prioritize the product backlog, ensuring readiness for PI planning, iteration planning, and ongoing execution.
• Ensure agile teams fully understand the business value of backlog items and can deliver high-quality solutions.
• Lead, coach, and mentor agile team members; foster an inclusive, collaborative environment.
• Obtain input and alignment from Claims SMEs, technology partners, and stakeholders throughout the product lifecycle.
• Validate completed work against acceptance criteria and the overall product vision.
• Partner with Scrum Masters, architects, APMs, RTEs, Tech Leads, Delivery Leads, and business stakeholders to deliver value effectively.
• Drive business readiness and change management activities supporting new feature adoption.
• Monitor progress, identify impediments, and support continuous improvement efforts through inspection of metrics and team feedback.
• Actively participate in all ART ceremonies and contribute to continuous improvement.

Requirements

• 3+ years as an Agile Product Owner or related role in digital, technology, or insurance (preferably Claims).
• Experience in claims business, claims systems, and understanding of end-to-end Claims workflows.
• Familiarity with ECOS, EDM and other P&C claim applications is a plus.
• Strong proficiency in Agile methodologies and frameworks (SAFe, Scrum, Kanban).
• Experience working with agile lifecycle management tools (e.g., Rally).
• Strong communication, relationship management, collaboration, negotiation, and influencing skills.
• Strong critical thinking, decomposition, and prioritization capabilities.
• Excellent written and verbal communication skills.
• Strong leadership and critical thinking skills.
• Experience with data engineering, data warehouse preparation, modern data platforms (Snowflake preferred), Gen AI, agentic workflows, and collaboration with data science/Machine Learning teams a plus.
• Knowledge of document workflows and accessibility, with a focus on AI-powered automation and intelligent document processing a plus.
• Ability to connect the dots between business and technical domains, especially in the context of AI-driven transformation.
• Experience with ADKAR or other change management frameworks.
• Understanding of digital processes, systems, IT infrastructure, and flow, with an emphasis on AI integration.
• Knowledgeable about co-pilot and other AI tools and solutions.
• Bachelor’s degree preferred.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities